Privacy Policy — conn3ct AI
Effective Date: February 13, 2026

conn3ct AI (“conn3ct AI,” “we,” “our,” or “us”) provides AI-powered customer communication and front-desk automation services for local businesses. This Privacy Policy describes how we collect, use, and protect information when individuals interact with businesses that use our platform.

Information We Collect

We may collect:

  • Name and contact information (such as phone number or email) when you contact a business using our services

  • Message content sent via SMS or chat

  • Appointment or service request details

  • Interaction timestamps and conversation history

  • Basic technical metadata needed to deliver messages

We collect this information only when you initiate contact with a participating business or respond to messages related to your inquiry or service request.

How We Use Information

We use information to:

  • Deliver and manage SMS and messaging conversations

  • Respond to customer inquiries

  • Schedule appointments and service requests

  • Provide customer support communications

  • Improve system performance and service quality

  • Maintain conversation context for active customer interactions

SMS Messaging Disclosure

If you contact a business that uses conn3ct AI services, you may receive SMS messages related to your inquiry, appointment, or service request.

  • Message frequency varies based on your interaction

  • Message and data rates may apply

  • You may opt out at any time by replying STOP

  • You may request help by replying HELP

SMS messages are only sent in response to customer-initiated contact or active service conversations. We do not share mobile information with third parties for marketing purposes.

We do not send unsolicited marketing messages.

SMS Communications

If you contact a business that uses conn3ct AI via SMS, you consent to receive conversational text messages related to your inquiry or appointment. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance. We do not sell or share mobile information with third parties for marketing or promotional purposes.

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.

Data Sharing

We do not sell, rent, or share personal data or SMS opt-in data with third parties for marketing purposes.

Information may be shared only with:

  • The business you contacted

  • Messaging and infrastructure providers required to deliver the service

  • Legal authorities if required by law

All vendors are required to protect data appropriately.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. While no system is perfectly secure, we take appropriate steps to reduce risk and protect customer communications.

Data Retention

We retain conversation and contact data only as long as needed to provide services and meet legal or operational requirements.

Your Choices

You may:

  • Opt out of SMS at any time by replying STOP

  • Request assistance by replying HELP

  • Contact the business directly for data questions related to your interaction

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. Updates will be posted with a revised effective date.

Contact

For privacy questions related to conn3ct AI platform operations, contact:
kurt@conn3ct.ai